Course Description:

Working with non-compliant, manipulating and sabotaging clients can be extremely frustrating. This course offers reasons why clients are difficult – and solutions to overcome these challenges. Eliminate denial, increase motivation and make progress!

Course Objectives:

At the conclusion of this course the professional will be able to:

  • Explore the 10 common reasons why clients are difficult.
  • Discuss 11 techniques for overcoming the challenges of difficult clients.
  • Learn strategies to motivate the unmotivated client.
  • Understand the causes for the behaviors we label “denial.”

Purpose of this Course:

The purpose of the course is to assist counseling and social work professionals in treating clients in all settings, (in-patient, outpatient and criminal justice) who may be considered a highly difficult client.

Course Outline:

Part 1: Course organization, Documentation and Introduction.

Part 2: Reading of the course materials

Part 3: Administration and Completion of the Evaluation of Learning Quiz